FAQs

Select your preferred color and size, add the item to your cart and continue to checkout. Once your payment has been completed, you’ll receive an order confirmation by email.

We begin processing orders shortly after they are placed. Please contact us as soon as possible if you need to request a change or cancellation. We’ll always do our best to help, but changes cannot be guaranteed once processing has begun.

Please check your spam or junk folder first and make sure you entered the correct email address during checkout. If you still cannot find your confirmation, contact our customer support team for assistance.

Orders are typically delivered within 5–10 business days after shipment. A short processing period may be required before dispatch, and delivery times can vary depending on your location and the local carrier.

You’ll receive a shipping confirmation email with a tracking link as soon as your order is on its way. You can also use the Track Your Order page on our website to view the latest available updates.

Tracking information may take a little time to update while your parcel moves between shipping facilities. Your order may still be in transit even when no recent scan is visible. Please allow a few business days for the next update to appear.

You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned in their original condition. Please contact us before sending anything back so we can provide the correct return instructions.

Contact our customer support team with your order number and the item you would like to return. Once your request has been reviewed, we’ll provide the return instructions. Return shipping costs are normally the customer’s responsibility unless the item arrived damaged, defective or incorrect.

Once your return has been received and inspected, an approved refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Please consult the size guide and Fit Guidance shown on the individual product page. Sizing and fit can vary between styles, so we recommend checking the measurements before placing your order.

Please follow the Fit Guidance provided on the product page. When a more relaxed fit is preferred, choosing the larger size will often provide additional comfort.

We aim to represent each product and color as accurately as possible. Slight differences may occur because of lighting, photography and individual screen settings.

The payment methods available for your location will be displayed securely during checkout. These may include major credit cards and other supported payment options.

Yes. Payments are processed through secure and encrypted payment providers. LAWELL does not directly store your complete credit or debit card information.

Payments may be declined because of incorrect billing details, insufficient funds or restrictions placed by your bank. Please check your information carefully or contact your payment provider for further assistance.

You can contact our customer support team through the contact form on our website or by emailing support@lawellco.com. Please include your order number when contacting us about an existing purchase.

Our team aims to respond within one business day. Response times may be slightly longer during weekends, public holidays or particularly busy periods.

For order-related questions, please include your full name, order number and the email address used during checkout. Providing clear details helps our team assist you as quickly as possible.