Shipping policy
Shipping Policy
Last updated: July 2026
At LAWELL, we believe shopping should be simple, reliable and stress-free. That's why we carefully process every order and work with trusted shipping partners to ensure your purchase arrives safely.
Order Processing
Orders are processed within 1–3 business days after they are placed.
Most orders are prepared for shipment within 24–48 hours.
Please note that orders placed during weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.
Delivery Times
After your order has been dispatched, estimated delivery is:
5–10 business days
Delivery times are estimates and may vary depending on your location, weather conditions, carrier operations or periods of high demand.
While we always aim to deliver within the estimated timeframe, occasional delays may occur that are outside of our control.
Shipping Costs
We proudly offer Free Premium Shipping on all orders.
There is no minimum purchase required and no hidden shipping fees at checkout.
Tracking Your Order
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
You can use this tracking number to follow your shipment throughout its journey.
If you haven't received your tracking email within a few business days after placing your order, please contact our support team.
Delivery Delays
Although most deliveries arrive within the estimated timeframe, unexpected delays can occasionally occur due to:
- Severe weather conditions
- Public holidays
- High shipping volumes
- Customs processing
- Carrier-related delays
These situations are outside of LAWELL's direct control.
If your order experiences an unusual delay, our team will gladly assist in tracking your shipment and working with the carrier to resolve the issue.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
LAWELL cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Our support team will investigate the issue with the shipping carrier and work towards an appropriate resolution.
Delivery Responsibility
Once an order has been handed over to the shipping carrier and tracking information has been provided, responsibility for transportation rests with the carrier.
LAWELL will always assist customers in resolving delivery issues whenever possible, but carrier delays alone do not automatically qualify for refunds or chargebacks.
Returns
Our 30-Day Return Policy begins on the day your order is marked as delivered.
For full details regarding returns, refunds and eligibility, please visit our Return & Refund Policy.
Need Help?
If you have any questions regarding your order or shipment, our customer support team is happy to assist you.
Website: www.lawellca.com
Email: support@lawellca.com